Business and Leadership Developing and Implementing a Survey to Determine Employer Satisfaction With Care Provided to Injured Workers
AAOHN Journal Vol. 58   No. 2   February 2010
Debbie F. Buck, DNP, RN, APN, C and Ann L. Curley, PhD, RN
ABSTRACT Satisfaction surveys have become the primary means of evaluating perceptions of quality in the health care industry, including occupational health services. In occupational health, nurses need to know not only if injured workers are satisfied with their care, but also if injured workers’ employers believe health care provided to their workers was satisfactory. One problem is the lack of published surveys addressing issues relevant to occupational health services. The authors describe how a satisfaction survey was developed to understand employers’ satisfaction with the care provided to injured workers. The Theory of Self-Administered Questionnaire Design, a previously used survey, and input from multiple sources were used to develop the survey tool. ABOUT THE AUTHORS Dr. Buck is a nurse practitioner, Virtua Health, Voorhees, NJ. Dr. Curley is Nurse Research Specialist, Capital Health, Trenton, NJ. The authors disclose that they have no significant financial interests in any product or class of products discussed directly or indirectly in this activity, including research support. Dr. Strasser is President, Partners in Business Health Solutions, Inc., Toledo, OH; and Adjunct Assistant Professor, University of Michigan, School of Nursing, Occupational Health Nursing Program, Ann Arbor, MI. doi:10.3928/08910162-20100118-02