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Table of Contents
Developing and Implementing a Survey to Determine Employer Satisfaction With Care Provided to Injured Workers
Debbie F. Buck, DNP, RN, APN, C;
Ann L. Curley, PhD, RN
Satisfaction surveys have become the primary means of evaluating perceptions of quality in the health care industry, including occupational health services. In occupational health, nurses need to know not only if injured workers are satisfied with their care, but also if injured workers’ employers believe health care provided to their workers was satisfactory. One problem is the lack of published surveys addressing issues relevant to occupational health services. The authors describe how a satisfaction survey was developed to understand employers’ satisfaction with the care provided to injured workers. The Theory of Self-Administered Questionnaire Design, a previously used survey, and input from multiple sources were used to develop the survey tool.
doi:10.3928/08910162-20100118-02
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Psychosocial Factors Affecting Employees’ Abilities to Return to Work
Sirja Eggert, MSN, RN
This literature review explored the experiences of workers with on-the-job injuries, and the effects of psychosocial factors on their abilities to return to work. Four common themes were discovered: frustration, depression, discrimination, and obstacles in understanding how the workers’ compensation system works and in obtaining care. The literature review suggested that interventions such as rehabilitation programs and psychosocial interventions help injured workers return to work. Nursing implications, including early, comprehensive, and fair interventions, are discussed. Intervening in this manner contributes to holistic nursing care of injured workers.
doi:10.3928/08910162-20100118-01
[get full text]
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